Skill diminta
CommunicationEnglishReservation Management
Deskripsi
JOB DESCRIPTION
- Guest Relations Officer (GRO) / Reception
- DOEUN – Korean Fine Dining & Grill
- Position Purpose
The Guest Relations Officer (GRO) at DOEUN is fully responsible for managing guest relations, reservation systems, and seating flow to ensure a
- personalized, elegant, and consistently high-standard dining experience
- . This role also supports the
- restaurant’s revenue objectives
- through refined, experience-driven sales practices aligned with DOEUN’s brand values.
- Key Responsibilities
- Reservation Management & Seating Strategy
Manage all reservation channels (telephone, WhatsApp, online platforms) accurately and strategically prepare and execute daily seating plans with consideration for:
- Service rhythm
- Kitchen capacity
- Guest profiles and preferences
- Handle waitlists, schedule changes, cancellations, and no-shows professionally
- Coordinate closely with the Restaurant Manager, Captains, and Kitchen team regarding daily capacity and guest flow
- Guest Experience & Relationship Management
- Welcome and farewell guests with professionalism, warmth, and elegance in accordance with DOEUN standards
- Build long-term relationships with guests, including regular and VIP clientele
- Record and utilize guest data (preferences, allergies, celebrations, dining habits)
- Proactively and discreetly handle guest inquiries, special requests, and potential concerns
- Sales Support & Revenue Experience
- Introduce and promote restaurant offerings in a natural and refined manner, including but not limited to:
- Private Rooms
- Weekly Promotions
- Daily Specials
- Chef’s Menu and seasonal offerings
- Guide guests toward experiences best suited to their occasion and intent, rather than price alone
- Contribute to revenue optimization without compromising guest comfort or brand integrity
- Front-of-House Operational Coordination
- Act as the primary liaison between guests, service floor, kitchen, and management
- Brief service teams on VIP guests, special reservations, and key guest notes
- Ensure the reception area remains composed, orderly, and reflective of DOEUN’s fine dining image
- Support management in implementing operational standards and reservation policies
- Candidate Qualifications & Profile
- Minimum 3–4 years of experience as a GRO / Receptionist in fine dining or premium hospitality
- Excellent communication skills with a confident and polished appearance
- Highly organized, detail-oriented, and able to perform under pressure with composure
- Strong understanding of high-standard service and experience-based sales
- Fluent in Bahasa Indonesia and English proficiency.
- High level of professionalism, discretion, and brand loyalty
- Present and conduct yourself in a pleasantly confident manner.
- Key Performance Indicators (KPIs)
- Accuracy and efficiency of reservation management
- Guest satisfaction and repeat visitation
- Smooth seating flow and minimal guest complaints
- Contribution to private room utilization and promotional programs
- Consistency in professionalism and service standards