Guest Relation Officer (GRO)

PT EMPAT PILAR BOGA PERKASA PUTRA saat ini membutuhkan Guest Relation Officer (GRO)

Tanggung Jawab

Greet and welcome guests upon arrival with a genuine smile and professional demeanor that reflects Indonesian warmth and hospitality.

Efficiently manage daily guest reservations, inquiries, and special requests (such as dietary restrictions or private dining) via phone, email, or in-person.

Provide personalized and attentive service to VIP guests and frequent diners, building long-term relationships and maintaining an accurate guest database.

Act as a storyteller for the brand by providing detailed information about ASA Jakarta’s traditional concept, menu highlights, and seasonal specials.

Carefully review arrival lists and coordinate with the service and kitchen teams to ensure smooth guest seating and a seamless dining experience.

• Address and resolve guest concerns or feedback promptly and politely, ensuring a positive "service recovery" before the guest departs.
• Actively promote the restaurant's latest promotions, upcoming events, and exclusive services to enhance the guest's overall experience.
• Maintain impeccable grooming standards that represent the elegant and professional brand image of ASA Jakarta.

Kualifikasi

• Minimum High School/Diploma (Hospitality background preferred)
• Good communication skills in English and Bahasa Indonesia
• Service-oriented, confident, and professional
• Willing to work in shifts, weekends, and public holidays
• Previous experience min 2 years in F&B or hospitality is an advantage