Skill diminta
Attention to DetailCommunicationEnglishUpselling
Gaji pasar untuk posisi ini
Median Rp3,5 jt/bulan · rentang umum Rp2,4 jt – Rp4,3 jt
Berdasarkan 466 lowongan Hospitality se-Indonesia (semua level).
Gaji lowongan ini 45% di atas median pasar.
Lihat data gaji selengkapnya →Deskripsi
About the role
This is a Public Relations role in the hospitality and food & beverage industry, focused on guest experience management and service excellence.
Job Description
- Greet guests with warmth and professionalism, creating an elegant and memorable first impression
- Ensure the best guest experience by closely coordinating with servers and the entire service team
- Handle guest complaints calmly, quickly, and effectively to restore guest satisfaction
- Provide upselling training to staff so the team can naturally and effectively offer menu items or products
Conduct second-visit table checks together with the Manager to ensure guests feel personally attended to and receive the highest service quality
Deliver warm and memorable farewell greetings to guests, leaving them with a positive lasting impression
Requirements
- Diploma or Bachelor's degree in Hospitality major
- Minimum 2 years of experience in Public Relations, preferably in the F&B or hospitality industry
- Excellent verbal and written communication skills in both
- Bahasa Indonesia and English
- Ability to create strategies to achieve sales targets
- Demonstrates great attitude and high integrity
- Customer-oriented with strong communication skills
- Able to work well in a team and has strong attention to detail