Guest Relations Officer

• We are looking for a warm, well-presented, and service-minded
• Guest Relations Officer
• to join our restaurant family.

Responsibilities

• Welcome guests warmly and professionally upon arrival
• Manage reservations and guest flow
• Assist guests with inquiries, special requests
• Build guest database and reservation records
• Ensure guests receive attentive and gracious service throughout their visit
• Communicating restaurant programs to guests
• Help create a smooth, elegant, and memorable dining experience

Requirements

• Previous experience as GRO, hostess in hospitality is preferred
• Well-presented with a warm and pleasant personality
• Excellent communication and interpersonal skills
• Fluent in English; additional languages are a plus
• Service-minded, attentive, and detail-oriented
• Able to handle guests professionally and calmly
• Able to work in a fast-paced restaurant environment
• Flexible to work shifts, weekends, and public holidays
• Bachelor’s degree in Hospitality, Communications, Public Relations, or related field preferred