Guest Relations Officer

About the role

We are seeking a Guest Relations Officer to join PT En Prima Food and Beverage in Central Jakarta. This is a full-time position where you will be the primary point of contact for our guests, ensuring their experience with us is exceptional from the moment they arrive until they depart. As a Guest Relations Officer, you will play a vital role in building lasting relationships with our clientele, addressing their needs proactively, and enhancing their overall satisfaction. This position is central to our commitment to delivering outstanding hospitality and maintaining our reputation as a premier establishment in the food and beverage sector.

• What you'll be doing
• Greeting guests upon arrival and ensuring a warm, professional welcome that sets the tone for their visit
• Managing guest inquiries and requests in a timely and courteous manner, responding promptly to concerns or complaints
• Liaising between guests and various departments (kitchen, management, maintenance) to ensure seamless service delivery
• Maintaining detailed guest records and preferences to personalise future interactions and demonstrate attentiveness to individual needs
• Coordinating special requests, reservations, and event arrangements for corporate and private functions
• Monitoring guest satisfaction throughout their visit and making real-time adjustments to enhance their experience
• Handling payment processing and financial transactions with accuracy and discretion
• Training and supervising front office staff to maintain consistent service standards
• Communicating feedback to management and contributing to continuous improvement initiatives
• Representing the establishment professionally in all guest interactions and external communications
• What we're looking for

Minimum 2–3 years of experience in guest relations, front office management, or a similar customer-facing role within the hospitality industry or lifestyle restaurants

• Excellent interpersonal and communication skills, with the ability to engage guests from diverse backgrounds and cultures
• Proven ability to handle guest complaints professionally and resolve issues to their satisfaction
• Strong organisational skills and attention to detail, particularly when managing multiple guest requests simultaneously
• Proficiency in hospitality management software and point-of-sale systems
• Fluency in Indonesian and English; additional languages such as Mandarin, Japanese, or Korean are advantageous
• A genuine passion for hospitality and a commitment to delivering exceptional customer service
• Ability to work flexibly, including evenings, weekends, and public holidays as required
• Professional appearance and demeanour that reflects the standards of our establishment
• Certification in hospitality management, customer service, or a related field is preferred
• What we offer

We believe in investing in our team members' growth and wellbeing. At PT En Prima Food and Beverage, we offer a competitive salary package commensurate with experience, along with comprehensive benefits including health insurance, meal allowances, and performance bonuses. We provide ongoing training and professional development opportunities to help you advance your career within our organisation. Our workplace culture emphasises teamwork, mutual respect, and recognition of achievement. We foster an inclusive environment where your contributions are valued and your career progression is supported. We also offer flexible scheduling options where possible to help you maintain a healthy work–life balance, and we encourage all employees to take full advantage of their annual leave entitlements.

About us

PT En Prima Food and Beverage is a distinguished hospitality establishment dedicated to delivering exceptional culinary experiences and outstanding guest service. Located in the heart of Central Jakarta, we pride ourselves on our commitment to excellence, innovation, and creating memorable moments for our guests. Our team is passionate about hospitality and united by a shared vision to set the highest standards in the food and beverage industry. We believe that great service begins with great people, and we are committed to fostering a positive, supportive workplace where our staff can thrive and grow.

Apply now

If you are a dedicated hospitality professional eager to deliver exceptional guest experiences and contribute to our continued success, we would like to hear from you. Please submit your curriculum vitae, a cover letter outlining your relevant experience, and any supporting references to our recruitment team. We look forward to welcoming you to our team.