Gym Front Office

• We are seeking a dedicated and professional Gym Front Office professional to join our team in Bali. This is a
• full-time position
• based at our location in Bali.
• Key responsibilities
• Welcome and greet all gym members and clients with warmth and professionalism, ensuring they feel valued from the moment they arrive
• Process gym memberships, renewals, and cancellations with accuracy and efficiency, maintaining detailed member records
• Answer client enquiries regarding gym facilities, membership options, services, and pricing with detailed and helpful information
• Manage telephone and email communications, responding promptly to client requests and directing enquiries appropriately
• Coordinate class bookings, personal training sessions, and other fitness-related appointments
• Maintain accurate reception records, member databases, and administrative documentation
• Manage payment processing for memberships, classes, and additional services, ensuring financial accuracy
• Resolve client concerns and complaints professionally and courteously, escalating complex issues to management when necessary
• Assist with promotional activities, membership drives, and special event organization
• Maintain a clean, organized, and welcoming reception area and front office space
• Coordinate with other departments to ensure seamless operations and exceptional service delivery
• What we're looking for

Proven experience working in a front office, reception, or guest services role, ideally within a hospitality, wellness, fitness, or aesthetic clinic environment

• Excellent communication skills in English are highly desirable
• Strong organizational and multitasking abilities, with the capacity to prioritise effectively in a busy environment
• Professional appearance and a genuine passion for delivering outstanding customer service
• Proficiency with computer systems, booking software, and Microsoft Office applications
• Cash handling experience and familiarity with payment processing systems
• Ability to work collaboratively with team members whilst maintaining composure under pressure
• Knowledge of fitness and wellness services is advantageous
• Flexibility to work shifts that may include early mornings, evenings, or weekends as required
• Certification or training in customer service, hospitality, or a related field is preferred