Skill diminta
CRMCommunicationLeadershipStakeholder Management
Deskripsi
- We are looking for an experienced and forward-thinking
- Head of IT
- to lead our technology strategy and digital transformation across a growing
- multi-brand restaurant group
- This is a high-impact leadership role for a technology leader who can go beyond IT operations—
- shaping how technology, data, and AI drive business growth, operational efficiency, and better decision-making across our restaurant network
- The ideal candidate combines strong technology expertise with
- business and financial acumen
- , and is comfortable operating in a fast-paced, multi-location environment.
- Key Responsibilities
- IT Strategy & Digital Transformation
- Develop and execute the company’s IT strategy in alignment with business growth, operational priorities, and expansion plans.
- Lead digital transformation initiatives that improve
- operational efficiency, customer experience, and data visibility
- Identify opportunities to leverage technology, automation, and AI to create measurable business impact.
- Advise senior leadership on emerging technologies and their potential business and financial impact.
- Enterprise Systems & IT Infrastructure
- Oversee the implementation, optimization, and integration of core systems, including
- POS, ERP, CRM, inventory, and other business applications
- Ensure reliable and scalable IT infrastructure across all locations, including networks, servers, databases, hardware, and software.
- Ensure technology systems effectively support the operational needs of a growing restaurant network.
- Data, Analytics & AI
Drive the development of data and analytics capabilities, including dashboards and reporting tools for business performance and decision-making.
- Identify and implement practical
- AI and automation solutions
- across areas such as forecasting, workforce planning, customer insights, and operational workflows.
- Promote data-driven decision-making across business functions.
- Technology Investment & Financial Management
- Evaluate technology investments based on
- ROI, cost efficiency, scalability, and long-term business value
- Manage IT budgets, vendors, contracts, and technology partnerships to maximize value.
- Build a technology roadmap that balances business needs, financial priorities, and future scalability.
- Cybersecurity & IT Governance
- Establish and maintain effective
- data governance, cybersecurity, backup, and disaster recovery
- frameworks.
- Ensure appropriate controls are in place to protect company data, systems, and business continuity.
- Leadership & Business Partnership
- Lead, develop, and build a high-performing IT team with a strong service and solutions-oriented mindset.
- Partner closely with
- Finance, Operations, Supply Chain, HR, Marketing, and other business functions
- to deliver technology solutions that create measurable business outcomes.
- Foster a culture of innovation, accountability, and continuous improvement within the IT function.
- Key Success Measures
- System Reliability
- Ensure critical IT systems and infrastructure are stable, secure, and reliable across all locations.
- Digital & Technology Impact
- Deliver technology initiatives that improve operational efficiency, visibility, and business performance.
- Data & AI Adoption
- Drive practical use of data, AI, and automation to improve decision-making and productivity.
- Technology ROI
- Ensure technology investments deliver measurable value, cost efficiency, and scalability.
Qualifications
- Bachelor’s Degree in
- Information Technology, Computer Science
- , or a related field.
- Minimum
- 10 years of experience in IT
- , covering IT operations, enterprise systems, infrastructure, and technology transformation.
- Minimum
- 5 years of experience in the F&B/Restaurant industry
- , preferably within a
- multi-brand restaurant group
- Minimum
- 5 years of experience as a Head of IT, IT Director, or equivalent senior IT leadership position
- Proven experience leading IT operations and technology initiatives across
- multiple locations/outlets
- Strong understanding of
- POS, ERP, CRM, inventory, and other business systems
- within an operational environment.
- Strong experience in
- digital transformation, data analytics, AI, automation, and technology implementation
- Strong business and financial acumen, with the ability to evaluate technology decisions based on
- ROI, cost-benefit, and long-term business value
- Strong leadership, communication, stakeholder management, and problem-solving skills.
- Strategic, hands-on, commercially minded, and results-oriented.