Skill diminta
AccurateAttention to DetailCommunicationGuest RelationsLeadershipMentoring
Deskripsi
About the role
We are seeking a Host Supervisor to join Arka Group - Lifestyle in South Jakarta. This is a full-time position that plays a crucial role in delivering exceptional hospitality experiences to our guests. As Host Supervisor, you will be responsible for overseeing the front-of-house operations, ensuring that every guest receives a warm welcome and outstanding service that reflects our brand values. This role is integral to setting the tone for our guests' experiences and maintaining the highest standards of hospitality excellence.
- What you'll be doing
- Supervising and coordinating the host team to ensure smooth guest arrivals, seating arrangements and dining experiences
- Managing the reception area and maintaining an inviting, organised and professional atmosphere at all times
- Training, mentoring and evaluating host staff to ensure consistent service standards and professional behaviour
- Handling guest inquiries, concerns and special requests with professionalism and discretion
- Monitoring wait times, guest flow and table management to optimise the dining experience
- Maintaining accurate records of reservations and managing booking systems effectively
- Collaborating with management, kitchen and service teams to ensure seamless operations
- Ensuring compliance with health, safety and hygiene standards across all front-of-house areas
- Creating a welcoming environment that encourages repeat business and positive guest feedback
- Reporting operational issues and providing suggestions for continuous improvement
- What we're looking for
- Proven supervisory experience in hospitality, particularly in a hotel, restaurant or similar guest-facing environment
- Strong leadership and team management skills with the ability to motivate and develop staff
- Excellent communication and interpersonal abilities with a genuine passion for guest service
- Outstanding organisational skills and attention to detail
- Proficiency with reservation and point-of-sale systems
- Ability to remain calm, composed and professional in high-pressure situations
- Knowledge of hospitality standards and best practices in guest relations
- Flexible approach to working patterns, including evenings, weekends and public holidays as required
- Indonesian language proficiency is highly desirable
- Previous experience in a luxury or upscale hospitality setting would be advantageous