Housekeeping Manager

Inspect guest rooms, suites, hallways, lobbies, and back-of-house areas daily to ensure compliance with hotel cleanliness, hygiene, and brand standards.

• Manage room turnover efficiently to ensure rooms are cleaned, inspected, and ready for guest arrivals on time.
• Oversee on-site laundry operations or manage contract agreements with third-party laundry vendors.
• Coordinate with the Engineering/Maintenance department to lodge, track, and resolve work orders for room repairs and preventive maintenance.
• Set performance goals, conduct regular performance appraisals, and manage staff discipline in accordance with hotel HR policies.
• Conduct daily morning briefings to delegate tasks, review occupancy levels, and highlight special guest requests or VIP arrivals.
• Maintain positive team morale, foster open communication, and promote workplace safety standards.
• Prepare, manage, and monitor the annual departmental budget, labor costs, and operational expenses.

Oversee inventory management for linens, towels, room amenities, cleaning chemicals, and uniforms; perform regular physical counts and handle ordering.

• Control operating expenses by minimizing waste, managing linen loss, and optimizing staff scheduling based on occupancy forecasts.
• Ensure proper usage and maintenance of all cleaning equipment, chemical dispensing systems, and machinery.
• Handle guest inquiries, feedback, and complaints regarding cleanliness or room condition promptly and professionally.
• Oversee lost-and-found procedures, ensuring accurate logging, secure storage, and proper return of guest belongings.

Ensure adherence to health, safety, and environmental standards, including OSHA regulations, hazardous chemical handling (SDS), and ergonomics.

• Minimum 3–5 years of progressive housekeeping experience in a hotel or resort environment.
• At least 2 years in a supervisory or managerial capacity within Housekeeping.

Education

High school diploma or equivalent required; Bachelor’s degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.

• Proficiency with Hotel Property Management Systems (PMS) like Opera, Cloudbeds, or similar software.
• Knowledge of commercial cleaning techniques, chemical safety, fabric care, and floor care standards.