Skill diminta
AccurateCRMCommunicationCustomer ServiceEnglishFront OfficeMicrosoft Office
Deskripsi
- Deskripsi pekerjaan Inbound Customer Care Agent (Jakarta & Bali | WFO | English PT.CALLINDO SOLUSI INDONESIA
- Inbound Customer Care Agent (Jakarta & Bali | WFO | English Speaker)
About the role
This role focuses on handling incoming customer inquiries through phone and digital channels, providing accurate information, resolving customer concerns, and ensuring a positive customer experience. The position requires strong English communication skills, as the agent may communicate with English-speaking customers and/or work in an English-speaking environment. This is a full-time, office-based position in Jakarta or Bali.
Key responsibilities
- Handle incoming customer inquiries through phone and digital channels
- Provide accurate information to customers
- Resolve customer concerns
- Maintain CRM records
- Ensure service quality standards
- Handle inbound calls throughout the day
- Multitask in a fast-paced environment
- About you
- Fluent in English, both spoken and written
- Fluent in Bahasa Indonesia
- Strong verbal and written communication skills
- Customer-oriented and professional when handling customer inquiries and complaints
- Comfortable handling inbound calls throughout the day
- Previous experience in customer service, call centre, contact centre, hospitality, front office, or similar roles is an advantage
- Basic computer skills and comfortable using CRM/customer service systems
- Able to multitask and work in a fast-paced environment
- Detail-oriented and able to follow established procedures
- Willing to work full-time on-site in Jakarta or Bali