Integration Solution Delivery

Tanggung Jawab

About the Role

The Integration Solution Delivery Analyst will support merchant integration projects from planning through Go-Live by coordinating with clients and cross-functional teams, monitoring progress, and resolving issues. This role requires

• honesty, empathy, and agility
• to ensure smooth delivery and a positive client experience.
• What You’ll Do (Responsibilities)

Coordinate assigned merchant integration projects from planning through Go-Live, ensuring key activities are completed according to project timelines.

• Coordinate with internal teams and clients to support
• transparent and collaborative
• project implementation and delivery.
• Track project progress, identify potential issues, and
• agilely coordinate
• resolutions with relevant teams.
• Maintain regular and
• transparent communication
• with clients and provide timely updates throughout the implementation process.
• Ensure project activities follow established SOPs, checklists, and documentation standards.
• Maintain accurate and complete project documentation, implementation reports, and project updates with
• integrity and attention to detail
• Gather client feedback and communicate relevant insights with
• empathy
• to internal teams to support product and service improvements.
• Monitor project performance and prepare updates or reports on key project results
• accurately and transparently
• Support continuous improvement of implementation processes by
• adapting to challenges and identifying opportunities
• to improve project efficiency and client experience.

Kualifikasi

• What Capabilities You’ll Need (Requirements)
• Bachelor's degree in Business, Management, Information Technology, or a related field.
• 1+ years of experience in Project Management, Account Management, Implementation, or Client Success.