[Internship] Customer Support

Deskripsi pekerjaan [Internship] Customer Support PT. Timedoor Indonesia

Timedoor is Bali-based IT company that provides services on website/mobile app/system development, online marketing, graphic design and AI System Integration. We are now looking for young, talented and motivated individual to join our internship program as Intern Customer Support.

Position : Internship

Job Responsibilities

• Record, document, and conduct initial assessments of client reports, requests, and requirements.
• Coordinate with relevant internal teams and follow up on task progress to ensure timely resolution.
• Perform testing and quality checks on fixes, updates, and enhancements before they are delivered to clients.
• Communicate with clients regarding the progress and status of reported issues and requested changes.
• Participate in client meetings and prepare meeting minutes, key takeaways, and action items.
• Assist in managing and monitoring website and application maintenance tasks, including task prioritization and deadline tracking.
• Prepare weekly progress reports and assist with content input, updates, and maintenance across websites.

Qualification

• Familiar with Google Workspace, Microsoft Office, Notion, web browsers, and iOS/Android devices.
• Interested in Customer Support, websites, applications, and technology.
• Good communication and interpersonal skills.
• Detail-oriented, organized, and able to manage multiple tasks.
• Proactive, responsible, and able to work independently or as part of a team.
• Willing to learn and adapt to new tools and technologies.
• Good problem-solving and follow-up skills.
• Good written and verbal English communication skills.

Benefit

• Hands on experience
• Mentoring
• Pocket Money
• Certificate