IT Application Support

Developed an internal UAT automation tool with modular web testing, human-readable inputs, and automated result reporting. Aimed to reduce manual and repetitive routine for users, saving considerable hours annually, and earned an award (IOBS 2025).

Automated monthly scheduled reporting by consolidating multiple data sources saving time and effort as well as providing dependable reporting experience for the users.

Designed and launched a real-time Tableau “control tower” dashboard for monitoring and self-service decisions, reducing turnaround time for renewals and improving stakeholder access to information.

Design and build control tower framework, analytics, general hypothesis testing and all related initiatives with data to handle operation’s data strategies

Conduct general analytics to identify areas of improvement for T&O wide and deliver actionable insights for stakeholders and involve in the overall implementation and improvement.

• Perform continuous process improvements whenever its applicable during project run and ensure work-around is establish as well.
• Ensure project delivery within budget, timeline and quality standard to support T&O and the bank achieving their objective and goals.

Assess risk and control deficiencies or other scope in addition to give value on the initiative and conform for with all applicable policies, standards, SOP and regulations.

• Bachelor's Degree in Computer Engineering, Computer Science, Information Technology, or a related field.
• Minimum 2–3 years of experience in Application Support, Software Development, or a related technical role.
• Strong proficiency in Python (mandatory).
• Hands-on experience in programming and software development.
• Experience with automation scripting and process automation.
• Strong analytical and problem-solving skills.
• Experience working with databases and writing SQL queries is an advantage.
• Familiarity with reporting tools or data visualization platforms (e.g., Tableau, Power BI) is a plus.
• Excellent communication skills and ability to collaborate with cross-functional teams.
• Able to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.