IT Business Analyst (Support Warranty)

Deskripsi pekerjaan IT Business Analyst (Support Warranty) Accelist Lentera Indonesia

Job Responsibilities

• Gather and analyze business requirements from stakeholders.
• Prepare technical documentation, user manuals, and wireframes.
• Analyze and design web/mobile applications based on business needs.
• Coordinate with project teams to ensure successful implementation.
• Support UAT, user adoption, and UI/UX improvements.

Understand business flows, known issues, and common troubleshooting procedures through existing documentation and knowledge transfer from the project BA.

• Analyze reported bugs, clarify defects versus change requests, and explain expected behavior to developers.
• Track defect resolution from reporting to closure and escalate critical issues to the Project Manager.
• Analyze the impact of defects or changes on business processes, requirements, integrations, and other modules.
• Prepare regression testing scenarios to validate fixes and prevent issues in existing functionality.
• Evaluate warranty exit readiness based on defect trends, critical issue resolution, support team readiness, and escalation procedures.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, or other IT-related fields.
• Minimum 1 years of experience as a Business Analyst or in a related role.
• Fresh graduate are welcome to apply
• Strong analytical, conceptual design, and problem-solving skills.
• Experience with application development life cycle, especially in .NET environments and Microsoft Azure is an advantage.
• Proven experience in analyzing and designing web and/or mobile application systems.
• Proficiency in MySQL or SQL Server for data analysis and system requirements.
• Good sense of UI/UX and effective communication skills, particularly when interacting with clients.
• Passionate about IT, a team player, quick learner, and able to work under pressure.
• Experience in automation testing is a plus.
• Placement : Sunter, Jakarta Utara