IT Engineer (Network & Service Desk)

About Mewah

Mewah is a global food and agri-business group listed on the Mainboard of the Singapore Exchange Securities Trading Limited since 2010. Our products are now available in over 100 countries, and we are recognized as a leading player in the edible oils and fats industry. With a refining capacity exceeding 3.5 million metric tons annually, Mewah continues to grow its global presence.

• We are currently seeking a qualified and experienced
• IT Engineer (Network & Service Desk)
• to join our team at the plant located in
• Labuhanbatu, North Sumatera

To be successful in this role, you will need to have

• Diploma or Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Minimum of 7 years of relevant work experience.

Solid knowledge of Windows Server, Linux, storage solutions, business applications, cloud services, server virtualization, data backup, and business continuity practices.

• Hands-on experience with one or more of the following tools and platforms:
• Microsoft Ecosystem
• : Microsoft 365, OneDrive, Teams
• Business Applications
• : Microsoft SharePoint, Microsoft Dynamics Navision 4.02 & NAV 2018
• BI Tools
• : Microsoft Power BI
• Others

: Microsoft SQL Services, Power Automate, Power Query, Role Tailored Client (RTC) development (including page/report creation in Visual Studio)

• What do we expect from you?
• Set up, configure, and maintain network hardware and software including routers, switches, firewalls, and network operating systems.
• Monitor network performance and troubleshoot issues related to connectivity, security, and overall performance.
• Implement and manage network security protocols to guard against malware, hacking, and unauthorized access.
• Provide end-user technical support, addressing queries and resolving hardware/software issues efficiently.
• Manage and fulfill service requests by coordinating with IT teams and ensuring timely resolution.
• Ensure users are adequately trained and supported in the effective use of IT systems and tools to enhance their productivity.