Skill diminta
AccurateCommunicationMicrosoft OfficeTroubleshooting
Gaji pasar untuk posisi ini
Median Rp4,8 jt/bulan · rentang umum Rp3,1 jt – Rp6,5 jt
Berdasarkan 599 lowongan Operations Management se-Indonesia (semua level).
Gaji lowongan ini 68% di atas median pasar.
Lihat data gaji selengkapnya →Deskripsi
Tanggung Jawab
- Serve as the first point of contact for Business User/Employee seeking technical assistance over the phone or email or chat messaging
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by User
- Walk the User through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT Assets or services
- Record events and problems and their resolution in logs/System
- Follow-up and update Business User status and information
- Pass on any feedback or suggestions by Business User/Employee to the appropriate internal team
- Identify and suggest possible improvements on procedures
Kualifikasi
- Manage IT Asset, Software Licenses, Stock Opname, Active Directory
- Repair Laptop/PC
- Manage Software instalation, configuration and license for laptop/PC
- Operate Ticketing System/Service Desk tools
- Good Communication
- Can manage Office Network and Wifi(Access Point)