Skill diminta
AccurateAttention to DetailCommunicationEnglishKubernetesLinuxMandarinTroubleshooting
Gaji pasar untuk posisi ini
Median Rp5 jt/bulan · rentang umum Rp3,3 jt – Rp6,5 jt
Berdasarkan 557 lowongan Operations Management se-Indonesia (semua level).
Lihat data gaji selengkapnya →Deskripsi
About Asiacruit
At Asiacruit, we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart, strategic, and people-focused solutions. We support companies by providing high-quality talent for both local and global markets. If you are analytical, collaborative, and committed to enabling business growth, we invite you to apply.
About the Role
- We are looking for an
- L1 NOC / IT Operations Engineer
- to support continuous technology and infrastructure operations in a 24×7 onsite environment.
You will be responsible for monitoring systems and services, responding to alerts, performing first-level troubleshooting, conducting routine health checks, managing incidents through ITSM systems, and escalating issues to the appropriate technical teams.
- This role is suitable for professionals with experience in
- NOC, IT Operations, Infrastructure Support, or Technical Support
- who are comfortable working with monitoring tools, following operational procedures, and supporting critical technology environments.
- What You’ll Do
- Continuously monitor infrastructure systems, services, and operational alerts.
- Respond to system alerts and perform first-level incident assessment.
- Perform basic troubleshooting and determine the appropriate next action.
- Validate alarms and identify potential infrastructure or service issues.
- Create, update, and maintain ITSM tickets with accurate incident information.
- Perform routine system and infrastructure health checks.
- Follow established SOPs, runbooks, and escalation procedures.
- Execute documented recovery actions where applicable.
- Escalate unresolved or complex incidents to L2 or specialist technical teams.
- Maintain accurate incident records, operational logs, and documentation.
- Communicate incident status and relevant information clearly to technical teams.
- Support continuous 24×7 operations through a shift-based onsite schedule.
- What We’re Looking For
- 1–3 years of experience in
- NOC, IT Operations, Infrastructure Support, Technical Support
- , or a similar environment.
- Basic knowledge of
- Linux and networking
- Experience with
- monitoring tools
- or infrastructure monitoring platforms.
- Experience with
- ITSM or ticketing systems
- Comfortable following
- SOPs, runbooks, and escalation procedures
- Good troubleshooting and problem-solving skills.
- Strong attention to detail and accurate documentation skills.
- Good English communication skills.
- Willingness to work in a
- 24×7 shift-based onsite environment
- Mandarin proficiency is a plus
- for local coordination.
- Nice to Have
- Experience working in a
- 24×7 operations, NOC, data center, or enterprise technology environment
- Exposure to
- Kubernetes/K8s, cloud platforms, GPU servers, AI infrastructure
- , or similar technologies.
- Basic scripting or automation experience.
- Experience supporting large-scale infrastructure or technology environments.
- Why Join
- Gain hands-on experience in enterprise infrastructure and 24×7 operations.
- Develop practical skills in monitoring, incident management, ITSM, and technical troubleshooting.
- Gain exposure to modern technology environments, including AI infrastructure and cloud platforms.
- Work alongside experienced infrastructure and specialist technical teams.
- Build a strong foundation for progression into L2 infrastructure and operations roles.