IT Project Manager

• Deskripsi pekerjaan IT Project Manager PT Total Cloud Solutions
• Job Overview

As a Project Manager, you will lead the end-to-end delivery of digital transformation and CRM projects, including Salesforce implementations. This role involves managing cross-functional teams, coordinating with stakeholders, and ensuring successful execution of initiatives that enhance efficiency, automate processes, and improve customer engagement.

Responsibilities

• Led end-to-end delivery of strategic projects focused on digital transformation, automation, and operational efficiency across the telecommunications, automotive, banking, and insurance sectors.
• Managed cross-functional teams including business users, technical teams, and external partners to ensure successful project execution aligned with organizational goals.
• Manage multiple projects in implementing: single-tenant and multi-tenant, self-service or enterprise onboarding.
• Oversaw the implementation of CRM systems (including Salesforce) to support B2B sales processes, improve productivity, and enhance customer engagement.
• Directed initiatives to streamline and automate key business functions such as order management, approval workflows, billing, and partner management.
• Designed scalable processes to support product bundling, revenue tracking, and performance measurement through customized tools and modules.
• Monitored project scope, timelines, and budgets while identifying and mitigating risks to ensure on-time delivery and stakeholder satisfaction.
• Manage the implementation phases: configuration, integration, data migration, UAT, training, and deployment.
• Supported continuous improvement by gathering feedback, analyzing process gaps, and implementing actionable solutions.
• Actively participated in project planning, status reporting, and stakeholder communication in both Agile and traditional project environments.
• Bridging between the delivery team and the support team for project handover after the project is completed.
• Coordinate and collaborate with the team in implementing standard operating procedures to improve work efficiency and team productivity.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field.
• 3+ years of experience as a Project Manager handling Salesforce-related projects, including CRM implementation, sales process automation, and system enhancements. Additional certifications such as Salesforce Administrator, Sales Cloud Consultant, Platform App Builder, or Scrum Master are a plus.
• Proven track record of managing digital transformation and automation initiatives within the telecommunications or B2B sector.
• Experience leading cross-functional teams, coordinating with business stakeholders, developers, QA.
• Demonstrated ability to deliver projects on time, within scope and budget, while ensuring alignment with business goals.
• Familiarity with tools such as Jira, Trello, Microsoft Project, or Asana for task tracking and collaboration in Agile/Scrum environments.