IT QA Manager

• Quality Assurance Manager
• PT Fata Organa Solusi — in partnership with CAC Holding Japan

About the Role

We are seeking a QA Manager to define and drive our quality assurance strategy across our full product range — from sophisticated AI/ML models to user-friendly web applications — ensuring everything we ship meets the highest standards of quality and reliability.

This is a leadership role, not a hands-on testing role.

You will spend the majority of your time on strategy, team development, quality gates, and stakeholder communication — not executing tests yourself. We need someone who can raise the entire team's bar, not be the team's best tester. You will lead and grow a team of QA engineers, partner closely with product, development, and project teams, and serve as a key quality partner to our Japanese clients.

• What You'll Be Doing
• Develop and implement comprehensive QA strategies, policies, and procedures for our web applications and AI/ML projects.
• Lead, mentor, and manage a team of QA engineers, fostering a culture of quality, ownership, and continuous improvement.

Act as a genuine quality gate — reviewing your team's test plans and cases to catch gaps and raise standards, not to approve them as a formality.

Act as the primary point of contact for all QA matters, communicating test status, risks, and quality reports to stakeholders, including clients and senior management.

Collaborate closely with development, product, and project management teams to embed QA best practices throughout the software development lifecycle.

Oversee the creation and execution of test plans, test cases, and test scripts for both manual and automated testing.

Communicate directly with our Japanese clients to understand their quality requirements and feedback, ensuring all deliverables align with their standards and expectations.

• Drive the adoption of new testing technologies and methodologies, particularly in AI and web application performance.
• Define, monitor, and report on key QA metrics, using data to drive continuous improvement.

Requirements

Minimum 5 years of experience in software quality assurance, including proven experience as a QA Manager, QA Lead, or in a similar quality leadership role.

• A leader who operates at strategic altitude and resists the pull to solve problems by doing the individual-contributor work themselves.
• You make decisions. When your team brings you a problem, they leave with direction — not just discussion.
• You review test plans and cases as a real quality gate: catching gaps, raising standards, and pushing back where needed.
• You are self-correcting and reliable — peers and leadership can trust your work without having to check it.
• Demonstrated experience testing web applications, with a solid understanding of modern web technologies.
• Strong knowledge of QA methodologies, tools, and processes across the full testing lifecycle.
• Proven experience leading, mentoring, and managing a team of QA professionals.
• Experience defining and driving QA strategy and process improvement.

Excellent communication and interpersonal skills, able to articulate complex technical issues clearly to both technical and non-technical audiences.

Fluent in English at a professional/business level, able to communicate confidently with international clients and stakeholders — verbally and in writing.

• Advantageous If
• You have experience working with Japanese clients, or a strong understanding of Japanese business culture and communication styles.
• You have N3 or higher Japanese language proficiency.
• You have experience testing AI/ML models and pipelines.
• You are familiar with test automation frameworks and CI/CD integration.
• You have experience in IT project management.
• You hold relevant professional certifications (e.g., ISTQB).

Benefits

• Competitive salary and benefits package.
• Tax and BPJS + BPJSTK fully paid by company, including full BPJSTK coverage (4 items).
• Yearly performance bonus (up to 2x).
• Flexible work arrangements and access to continuous learning and development.
• Opportunity to work on challenging, innovative AI and web projects for international clients.
• The chance to lead, grow, and shape the quality culture of a growing technology company.

About Us

PT Fata Organa Solusi, in partnership with CAC Holding Japan, is a forward-thinking organization specializing in innovative business and data-science solutions. If you're a quality-driven leader ready to shape and elevate our QA function, we encourage you to apply now!