Skill diminta
AccurateCCTV MonitoringPreventive MaintenanceProcurement
Deskripsi
Requirements
- Minimum Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
- Minimum 5 years of experience in IT, including at least 2 years in a supervisory role, preferably in the hospitality industry.
- Strong knowledge of IT infrastructure, including servers, networking, operating systems, hardware, software, Wi-Fi, CCTV management.
- Experience with hotel management systems (PMS), POS systems, and hospitality applications is highly preferred.
- Good understanding of IT security, data protection, backup, and disaster recovery procedures.
- Strong troubleshooting and problem-solving skills with the ability to work under pressure.
- Excellent leadership, communication, and team management skills.
- Proficient in Microsoft Office and technical documentation.
- Fluent in written and spoken English.
- Able to manage multiple priorities, vendors, and IT projects effectively.
- Willing to work flexible hours and provide on-call support when required.
- Willing to be based in Canggu, Kuta Selatan, Bali.
Responsibilities
Supervise daily IT operations to ensure all hotel systems, networks, and technology infrastructure operate efficiently with minimal downtime.
Maintain, monitor, and troubleshoot IT infrastructure, including servers, workstations, networking equipment, Wi-Fi, printers, CCTV, and other technology assets.
- Plan, implement, and oversee IT projects while ensuring timely completion and adherence to budget.
- Develop, implement, and maintain IT security policies to safeguard company systems and data.
- Provide technical support and resolve hardware, software, and network issues for all hotel departments.
- Monitor system performance, conduct preventive maintenance, and recommend technology improvements to enhance operational efficiency.
- Coordinate with external vendors for IT services, maintenance, system upgrades, and procurement.
- Prepare daily, monthly, and project-related IT reports and maintain accurate technical documentation.
- Lead, coach, and evaluate the IT team to ensure high performance and continuous professional development.
- Ensure compliance with company standards, IT policies, and hospitality technology best practices.
- Support hotel operations by ensuring the availability and reliability of all critical business systems and guest-facing technologies.