IT Support

Deskripsi pekerjaan IT Support ECGO EVMOTO

Key Responsibilities

• Handle daily IT support tickets (incidents, requests, issues) from the operational team and ensure timely resolution.
• Perform first and second-level troubleshooting for applications, servers, networks, and operational devices.
• Monitor production systems including servers, APIs, databases, and IoT/GPS devices to ensure high availability.
• Escalate complex issues to the developer or infrastructure team when necessary and follow up until resolved.
• Manage user accounts (create/update/remove access) and handle routine system maintenance or basic patching.
• Configure and maintain operational assets, software installations, and device deployments (laptops, printers, scanners).
• Maintain an accurate IT asset inventory (devices, licenses, servers) and document incidents for the internal knowledge base.

Requirements

• Minimum D3 or S1 degree in Information Technology, Computer Science, Information Systems, or a related field.Minimum 1 year of hands-on experience as an IT Support, Helpdesk, or similar technical support role.
• Familiar with basic Linux/Windows server administration and fundamental networking (LAN, IP, routers, firewalls).
• Basic knowledge of SQL (simple queries for data checking) and troubleshooting for APIs, web apps, or mobile apps.
• Good multitasking abilities to handle multiple issues simultaneously and a patient attitude when handling users.
• Good communication skills to explain technical issues to non-technical teams, with strong proficiency in English.
• Preferably available to join immediately or within a short notice period.
• Willing to work Monday–Friday (09:00–18:10) and Saturday half-day (09:00–13:00).