IT Support Engineer

Deskripsi pekerjaan IT Support Engineer PT Mitra Mandiri Informatika

What we're looking for

Minimum Vocational High School (SMK) graduate in Software Engineering, Network Engineering, Computer Science, or a related field.

Required skills: communication, database querying, Bash/Python scripting, hardware and software troubleshooting, Windows/Linux system operations, and networking fundamentals.

Strong analytical and problem-solving skills.

What will you do

• Handle customer complaints.
• Understand business flows, database tables, and user manuals.
• Complete tasks within the agreed SLA.
• Analyze and troubleshoot issues.
• Validate reported complaints.
• Prepare project and system support documentation.
• Monitor and support clients.
• Communicate effectively with stakeholders.

This position requires working in shifts

• Shift 1: 07:00 AM – 03:00 PM
• Shift 2: 03:00 PM – 10:00 PM
• Shift 3: 10:00 PM – 07:00 AM