Skill diminta
CommunicationTroubleshooting
Deskripsi
- Provide first-level IT support for employees and assist in resolving daily IT issues.
- Perform installation, configuration, maintenance, and troubleshooting of computers, laptops, printers, and other IT devices.
- Install and configure Windows OS, software, applications, and required drivers.
- Troubleshoot basic network and internet connectivity issues.
- Perform basic network maintenance, including LAN, Wi-Fi, router, and switch setup.
- Assist with network cable installation and crimping.
- Maintain IT equipment and ensure devices are properly functioning.
- Record and follow up on IT incidents, requests, and maintenance activities.
- Educate users on basic IT usage and security best practices.
- Support IT projects and other operational needs as required.
- Minimum SMK graduate, preferably majoring in Computer and Network Engineering (TKJ) or related field.
- Basic understanding of computer/laptop hardware and troubleshooting.
- Good understanding of Windows installation and troubleshooting.
- Familiar with software and driver installation.
- Able to troubleshoot common printer issues.
Basic understanding of networking, including: LAN & Wi-Fi, IP Address, Router & Switch, Basic internet connectivity troubleshooting, Network cable crimping
- Able to perform basic IT device maintenance.
- Fast learner, responsive, and willing to learn new technologies.
- Good communication skills and able to work well with users and team members