Skill diminta
Troubleshooting
Deskripsi
Deskripsi pekerjaan IT Support (Jakarta Barat) PT. Enigma Cipta Humanika (Enigma Camp)
Responsibilites
- Perform advanced diagnostics, troubleshooting of hardware issues and Microsoft 365 related issues.
- Manage system recovery processes to minimize downtime and data loss.
- Conduct root cause analysis for recurring hardware and system issues.
- Monitor system performance and health using monitoring tools.
- Schedule and perform regular preventative maintenance tasks.
- Install and configure hardware components, operating systems, and system software.
- Plan and implement hardware and software upgrades.
- Manage and optimize resource allocation for efficient system performance.
- Configure and maintain network settings.
- Provide advanced technical support to users and other support teams.
- Train Level 1 support staff and users on best practices.
- Create and maintain technical documentation.
- Generate reports on system performance and maintenance activities.
- Implement and enforce security protocols.
- Ensure compliance with relevant regulations and standards.