Skill diminta
Attention to DetailCustomer ServiceEnglishMicrosoft OfficeRecruitmentTroubleshooting
Deskripsi
About the role
- We are seeking an enthusiastic and technically proficient
- IT Support
- professional to join PT SINO INDONESIA TCM COOPERATION CENTRE. This is a
- full-time position
- based in
- South Jakarta, Jakarta
. As IT Support, you will be the first line of defence for our organisation's technological infrastructure, providing essential technical assistance and support to end-users across the company. This role is crucial in ensuring our business operations run smoothly and efficiently by maintaining system performance and resolving technical issues promptly.
- What you'll be doing
- Providing first-line technical support to end-users, responding to and resolving IT issues via phone, email and in-person assistance
- Troubleshooting hardware and software problems, including desktop computers, laptops, printers and peripherals
- Installing, configuring and maintaining operating systems, applications and software updates
- Managing user accounts, passwords and access permissions within the organisation's systems
- Documenting and tracking all support tickets and technical issues using the organisation's ticketing system
- Providing training and guidance to users on IT systems, software applications and best practices
- Performing regular maintenance on IT infrastructure to prevent system failures and optimise performance
- Liaising with external IT vendors and service providers as required
- Assisting with network connectivity issues and basic network troubleshooting
- Supporting the deployment and maintenance of company-wide IT projects and system upgrades
- What we're looking for
- Proven experience working in IT support or help desk environment for at least 1-2 years
- Strong technical knowledge of Windows and/or macOS operating systems
- Familiarity with common office applications, email systems and collaboration tools
- Solid understanding of basic networking concepts and troubleshooting techniques
- Excellent customer service skills with the ability to communicate technical information clearly to non-technical users
- Strong problem-solving abilities and attention to detail
- Ability to manage multiple support requests and prioritise tasks effectively
- Patience and professionalism when dealing with demanding or frustrated users
- Professional certification such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate or equivalent is preferred
- Experience with ticketing systems and asset management software is advantageous
- Fluency in English and Indonesian is essential; additional languages are a plus
- What we offer
PT SINO INDONESIA TCM COOPERATION CENTRE is committed to supporting the professional development and wellbeing of our employees. We offer a competitive salary package commensurate with experience, opportunities for ongoing professional development and IT certification support. We maintain a collaborative working environment that values innovation and continuous improvement. Our organisation provides a supportive workplace culture where team members are encouraged to grow and contribute meaningfully to our mission.
About us
PT SINO INDONESIA TCM COOPERATION CENTRE is a dynamic organisation dedicated to fostering cooperation and cultural exchange between Indonesia and China, with a specialisation in Traditional Chinese Medicine. We are committed to delivering excellence in all our endeavours whilst maintaining strong ethical values and professional standards. Our team comprises dedicated professionals who are passionate about advancing our mission and making a positive impact in our communities.
Apply now
If you are a motivated IT support professional ready to make a difference, we would love to hear from you. Please submit your CV, cover letter and details of any relevant certifications to our recruitment team. Join us and be part of a growing organisation committed to innovation and excellence.