IT Support Staff

ABOUT THE ROLE

• We're looking for a proactive, service-oriented, and technically skilled
• IT Support Staff
• who understands that reliable technology is the backbone of smooth business operations in a rapidly growing F&B company.

This role is more than just fixing computers. You'll become the first line of support behind our Head Office and store operations—ensuring IT systems, devices, networks, and business applications remain available, secure, and running efficiently. From troubleshooting technical issues and maintaining IT infrastructure to supporting new store openings and managing IT assets, your work will directly impact the productivity of every team across the business.

You'll work closely with Operations, Finance, HR, external vendors, and store teams to deliver responsive technical support and minimize operational disruptions. If you enjoy solving problems, working in a fast-paced environment, and making technology work seamlessly behind the scenes, this role is for you.

WHAT YOU'LL DO

• Provide End-to-End IT Support
• Deliver technical support for Head Office and store operations, ensuring hardware, software, and IT systems run smoothly every day.
• Keep IT Devices Running at Their Best
• Install, configure, maintain, and troubleshoot computers, printers, scanners, CCTV, POS equipment, and other IT peripherals to minimize operational downtime.
• Maintain Network Stability
• Support the installation, configuration, and maintenance of LAN, Wi-Fi, routers, switches, and other basic network infrastructure to ensure reliable connectivity across locations.
• Resolve Technical Issues Efficiently
• Diagnose and troubleshoot Windows operating systems, Microsoft Office applications, and other user-related technical problems with a strong service mindset.
• Perform Preventive Maintenance
• Conduct routine inspections and preventive maintenance on IT equipment to improve system reliability and extend device lifespan.
• Manage IT Asset Administration
• Maintain accurate IT asset inventory, monitor equipment allocation, and ensure proper documentation of all company IT resources.
• Drive Organized IT Documentation
• Record support activities, troubleshooting results, and maintenance history through proper ticketing and documentation practices.
• Coordinate with Vendors & Store Operations
• Work closely with external vendors and internal teams while providing on-site technical support for store openings, maintenance, and operational issues whenever required.

YOU'RE A GREAT FIT IF YOU

• Hold a Diploma or Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field.
• Have 1–2 years of experience as an IT Support or Technical Support (fresh graduates with strong technical knowledge are welcome to apply).
• Understand Windows operating systems, Microsoft Office, and basic computer hardware troubleshooting.
• Have a solid understanding of networking fundamentals, including TCP/IP, LAN, Wi-Fi, routers, and switches.
• Are capable of installing, configuring, and maintaining computers, printers, CCTV, POS devices, and other IT equipment.
• Have strong analytical and problem-solving skills to resolve technical issues efficiently.
• Are detail-oriented, organized, and able to manage multiple support requests in a fast-paced operational environment.
• Possess excellent communication and interpersonal skills with a strong customer service mindset.
• Are willing to travel to stores and provide on-site technical support whenever needed.
• Are willing to be on-call during weekends or public holidays to support business operations.

Have experience in retail, food & beverage, or multi-outlet businesses — you already understand the importance of keeping operational systems running without interruption.

Holding a valid SIM A or SIM C is an advantage.

WHY THIS ROLE MATTERS

• Behind every seamless customer experience is a reliable IT infrastructure that keeps our stores and Head Office connected. As a
• IT Support Staff

, you'll play a vital role in ensuring every device, network, and system operates efficiently so our teams can focus on delivering the best service to our customers.

• As
• Dikichi

continues expanding across Indonesia, dependable IT support becomes increasingly critical. Every issue resolved, every network kept online, and every system maintained contributes directly to uninterrupted store operations and business growth.

We're looking for someone who enjoys solving technical challenges, thrives in a fast-paced environment, and is passionate about providing reliable IT support that keeps our business moving forward.