IT Support Staff (Head Office / Marunda)

Tanggung Jawab

Responsibilities

• Provide remote assistance to Area / Branch Managers (BM / ABM) for POS systems, branch laptops, and network connectivity issues
• Administer biometric time - attendance terminals (transferring fingerprint / admin profiles between store machines nationwide)

Perform store system administration, including store email password rests, store POS code migrations, and managing endpoint security agents (Ivanti Antivirus)

Pull system event viewer logs and store audit logs upon request from internal audit / compliance teams

Manage the end-to-end hardware provisioning process for new hires (OS Imaging, shared folder credential manager, email, printer mapping) ensuring zero delay on Day 1

• Conduct IT receiving checks and asset tagging for vendor deliveries (laptops, network, printers, cables, peripherals)
• Execute remote IT Setup for New Store Openings (NSO), including bulk store email provisioning and remote system readiness

Participate in facility / office expansion projects (e.g., VLAN verification, DVR / CCTV online configuration, network printer staging, workstation cable management) and off-site event support (exhibition IT setups and teardowns)

Kualifikasi

Requirements

• Bachelor Degree in Information Technology and other related degree
• Min. 1 year of working experience in IT

Hands-on experience with Microsoft 365 / outlook configuration, shared folder credential management, basic ERP administration (oracle or equivalent), and security agent administration (e.g., Ivanti Antivirus)

Solid understanding of TCP/IP, IP addressing, VLAN Basics, network printers, DVR / CCTV online streaming, and remote desktop tools (AnyDesk, Team Viewer, RDP)

Understanding in advanced troubleshooting of Windows 10/ 11, BIOS configuration, PC/ laptop disassembling, component upgrades (RAM/SSD), and driver diagnostic