IT Support Staff

Deskripsi pekerjaan IT Support Staff Pt Kharisma Catur Mandala

About Us

PT Kharisma Catur Mandala (Duitku) is a growing fintech company that helps businesses across Indonesia accept and manage digital payments easily and securely. As a licensed payment gateway and disbursement provider, we integrate multiple payment methods—such as e-wallets, virtual accounts, bank transfers, and cards—into one seamless platform. We are driven by innovation, teamwork, and a mission to empower merchants with reliable and transparent financial technology.

• Why DUITKU?
• Be the heartbeat of our systems: manage, monitor, and optimize our tech environment.
• Impactful work: make a tangible difference with projects that matter.
• Growth-centric: Ongoing learning opportunities to fuel your career trajectory.
• Flex perks: Competitive salaries, comprehensive benefits, and wellness programs.
• Culture of collaboration: Join a team where your voice is heard and valued.

About the Role

We are seeking a detail-oriented and reliable IT Support Staff to provide technical support for our payment gateway ecosystem. The role involves troubleshooting payment and integration issues, supporting merchants, maintaining SDKs and CMS plugins, and ensuring secure payment gateway integrations. You will also collaborate with developers and third-party vendors, maintain technical documentation, provide on-call support, and contribute to continuous improvements in system reliability and merchant experience.

The responsibilities covering

Troubleshooting, identify and resolve technical issues that may arise during payment processing, such as transaction failures or software glitches.

• User Support, providing assistance to merchant who encounter problems with payment processing, ensuring timely and effective solutions.
• Maintain SDK, CMS plugin include create or update.
• Security, ensuring proper & secure merchant integration of payment gateway.
• Documentation, maintaining accurate records of reported issues, API services & postman collection.
• Collaborating with other IT teams, software developers, and third-party vendors to enhance payment processing capabilities.
• Emergency Response, being available for on-call support from merchant.
• Providing guidance to merchant on how to use payment processing systems effectively and securely.