ITSD (Operations and Application Support)

Deskripsi pekerjaan ITSD (Operations and Application Support) PT Intikom Berlian Mustika

Job Description

• Provide IT operational support and application support to ensure smooth day-to-day operations.
• Monitor, manage, and resolve IT incidents and service requests in accordance with established Service Level Agreements (SLAs).
• Record, track, update, and document incidents and service requests through the ticketing system.
• Perform initial troubleshooting, identify potential issues, and escalate unresolved incidents to the appropriate teams.
• Support operational processes related to user accounts and access management, following established security procedures.
• Identify opportunities to improve operational efficiency through process optimization and automation.
• Develop or utilize scripts and automation tools to streamline repetitive operational tasks.
• Ensure all activities comply with established Standard Operating Procedures (SOPs), security policies, and compliance requirements.
• Coordinate with relevant IT teams and stakeholders to ensure timely incident resolution and service delivery.
• Work in a 24/7 shift-based environment to support continuous IT operations.

Requirements

Minimum Bachelor's degree (S1), preferably in Information Technology, Informatics Engineering, Information Systems, Computer Science, or a related field.

• Minimum 3 years of experience in IT, preferably in IT Operations, IT Service Desk, or Application Support.
• Basic understanding of IT Operations and Application Support processes.
• Familiarity with ticketing systems, incident management, and technical documentation.
• Good communication, coordination, and problem-solving skills.
• Detail-oriented and able to follow established SOPs, security procedures, and compliance requirements.
• Strong analytical thinking skills, with the ability to identify opportunities for operational efficiency improvements.
• Willing to work in a 24/7 shift-based environment
• Preferred Qualifications
• Basic understanding or experience in user account and access management.
• Experience with scripting languages or automation tools to improve operational efficiency.
• Basic knowledge of or hands-on experience with PowerShell, Python, SQL, APIs, or other automation tools.
• Experience identifying repetitive manual processes and implementing automation solutions
• Recruitment Process
• : Screening Interview -> BI Checking -> User Interview -> Medical Check Up -> Offering -> Contract & NDA Signing