Key Account Supervisor (Jakarta/Surabaya)

Key Account Supervisor (Jakarta / Surabaya)

We are looking for a proactive and relationship-driven Key Account Supervisor to develop and grow Fabrica's strategic B2B accounts, including dealers, contractors, architects, interior designers, and commercial partners. This role is responsible for increasing revenue from existing accounts, strengthening long-term partnerships, executing partner development programs, and ensuring high customer retention through strategic account management.

• Key Responsibilities
• Develop and grow existing dealer, contractor, architect, and commercial accounts to increase revenue, purchase frequency, and product penetration.
• Build and maintain strong relationships with key decision makers by conducting regular business reviews and identifying new business opportunities.
• Identify dormant or underperforming accounts and execute action plans to reactivate and improve their sales performance.
• Execute partner development initiatives, including dealer gatherings, product training, loyalty programs, co-branding activities, and joint marketing campaigns.
• Monitor account performance, analyze sales trends, and prepare action plans to maximize account growth and profitability.
• Coordinate closely with Project Sales, Marketing, Operations, Customer Service, and Production to ensure excellent customer experience and smooth project execution.
• Maintain accurate CRM records, customer visit reports, account plans, and sales performance reports on a regular basis.

Requirements

• Bachelor's degree in Business, Marketing, Engineering, Interior Design, Architecture, or related fields.
• Minimum 3 years of experience in Key Account Management, Account Management, B2B Sales, Business Development, or related commercial roles.
• Experience handling dealers, contractors, architects, interior designers, developers, or commercial projects is highly preferred.
• Strong relationship-building, negotiation, presentation, and communication skills.
• Able to analyze sales performance, identify growth opportunities, and develop strategic account plans.
• Proficient in Microsoft Excel, Google Sheets, and CRM systems.
• Highly organized, analytical, customer-oriented, and able to manage multiple accounts simultaneously.
• Possess a valid SIM A/C and willing to travel frequently for customer visits.
• Self-driven, disciplined, and able to work independently while collaborating effectively with cross-functional teams.
• Experience in the interior, building materials, construction, architectural products, or related industries will be an advantage.