Deskripsi pekerjaan KOL Team Leader PT. Mindo Small Business Solutions
Manage the end-to-end administrative and operational processes of KOL and influencer campaigns, ensuring all activities are completed accurately, efficiently, and on schedule.
Coordinate KOL onboarding and verification, including checking KOL profiles, campaign eligibility, required documents, audience information, and other campaign-related requirements.
Manage KOL contracting processes, including preparing, reviewing, tracking, and coordinating agreements between KOLs, clients, agencies, and internal stakeholders.
Ensure all campaign documentation, contracts, deliverables, and supporting documents are properly maintained and organized.
Manage KOL payment processes from initial verification through payment completion, including pay validation, supporting documentation, payment requests, and reconciliation.
Calculate and validate applicable taxes and deductions related to KOL payments in accordance with internal processes and applicable requirements.
Conduct payment and campaign administration audits to identify discrepancies, missing documentation, duplicate payments, or other operational issues.
Coordinate closely with Finance, Tech Support, Clients, to ensure smooth and accurate campaign execution.
Act as the operational point of contact for clients, and external partners regarding contracts, documentation, payments, tax requirements, and administrative matters.
Monitor Administrative milestones, payment status, and outstanding requirements to ensure projects remain on track.
Manage escalations related to contracts, payments, documentation, KOL eligibility, tax matters, and other operational issues, ensuring timely resolution.
Maintain accurate campaign records and reporting, including KOL databases, contracts, payment status, tax information, and campaign documentation.
Develop and improve operational workflows, SOPs, and processes to increase accuracy, efficiency, compliance, and scalability across campaigns.
Support multiple campaigns simultaneously while maintaining a high level of accuracy and attention to detail.
Take ownership of operational risks and ensure issues are identified, communicated, and resolved before they impact campaign delivery or client relationships.
Bachelor’s degree in Business Administration, Finance, Accounting, Marketing, Communications, or a related field.
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Minimum 3–5 years of experience in campaign operations, account operations, influencer/KOL marketing, project administration, finance operations, or a related field.
Strong understanding of KOL/influencer campaign workflows, particularly campaign administration, contracting, verification, payments, and compliance.
Comfortable working with spreadsheets, databases, systems, multiple platform and operational tools to track large volumes of KOL and campaign information.
Strong communication and problem-solving skills, with the ability to handle sensitive issues related to contracts, payments, taxes, and KOL relationships professionally.