Skill diminta
CRMGrafanaMicrosoft Office
Deskripsi
- Deskripsi pekerjaan L2 Application Support - Software Development Background PT Sigma Global Teknologi
- 🚀 We're Hiring: L2 Application Support (Banking Industry)
- Hi All!
Sigmatech is now hiring L2 Application Support Engineer with a software development background. Placement in on of our Banking client in Jakarta Selatan
Requirements
- ✅ Minimum 3 years of experience as an L2 Application Support Engineer or in a similar role
- ✅ Fluent in English (written and verbal communication)
- ✅ Experience in application troubleshooting, incident analysis, and production support
- ✅ Able to read, analyze, and troubleshoot application code
- ✅ Hands-on coding experience with React or Golang
- Key Responsibilities
- Perform an initial assessment of incoming issues to accurately classify severity, impact, and technical domain
- Cross-Divisional Internal Tools Support: Act as the second layer responder for internal banking tools (e.g., loan origination systems, collection systems, CRM, risk management tools, and back-office portals) used by various business units.
- Log Tracing: Utilize monitoring tools like Splunk or Grafana to trace the complete journey of a customer request from the initial app click to the final database entry and third-party response.
- Root Cause Analysis (RCA): Document and identify the root cause of recurring incidents, collaborating with backend and DevOps teams to implement permanent code or infrastructure fixes.