Jakarta
Rp30 jt – Rp55 jt · estimasi6 hari lalu
Get to Know the Team
The Community Engagement Team serves as the key bridge between the company and driver partner communities. The team focuses on building strong relationships, maintaining two-way communication, understanding community needs, and ensuring that company programs and information are delivered effectively to partners in the field.
The team also plays an important role in representing the voice of the community by gathering insights, feedback, and operational issues to help improve the overall partner experience.
, you will drive community engagement strategies across diverse key segments. Beyond fostering meaningful, trust-based relationships in the field, you will identify structural community trends, translate field insights into actionable solutions, and collaborate cross-functionally to improve the partner experience at scale.
Lead community engagement across multiple areas or partner segments, building strong and trusted relationships with Driver Leaders and key community stakeholders.
Drive regular field engagement to stay close to partner sentiment, identify emerging issues early, and maintain a strong understanding of local community dynamics and operational realities.
Synthesize field feedback into clear themes, risks, and opportunities, and translate these into actionable recommendations for internal stakeholders.
Partner closely with Operations, Product, Policy, and other cross-functional teams to resolve complex community issues and improve the speed and quality of issue resolution.
Lead communication and engagement plans for high-impact programme rollouts, sensitive updates, and operational changes that affect driver partner communities.
Monitor the effectiveness of community programmes, strengthen reporting on key trends and partner experience, and provide guidance to junior team members on stakeholder management and engagement best practices.
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