Skill diminta
Attention to DetailCommunicationEnglishGoogle WorkspaceMicrosoft Office
Deskripsi
About the role
Reservation Staff position handling reservation requests from guests, partners, and internal company teams at PT. Larsa Tours Group – Bali. The role involves managing bookings for hotels, villas, transportation, tours, activities, and other travel services.
- Key responsibilities
- Handle reservation requests from guests, partners, and internal company teams
- Process bookings and confirmations for hotels, villas, transportation, tours, activities, and travel services
- Contact hotels and suppliers to check availability, pricing, special requests, and reservation status
- Create and send booking requests, confirmations, amendments, cancellations, and follow-up reservations
Verify all reservation details including guest names, check-in/check-out dates, room types, number of guests, meal plans, and special requests
- Monitor COD/payment deadlines to prevent automatic cancellations
- Request and verify invoices, confirmation letters, vouchers, and other reservation documents
- Coordinate with hotels, suppliers, drivers, tour guides, and operational teams to ensure guest needs are met
- Handle schedule changes, reservation modifications, cancellations, and special requests from guests
- Input and update reservation data accurately and neatly
- About you
- Preferred experience as Reservation Staff in Travel Agent, Tour Operator, Hotel, or tourism industry
- Understanding of hotel reservation processes and travel services
- Ability to communicate well via email, WhatsApp, and telephone
- Proficiency with computer, Microsoft Office/Google Workspace, and reservation administration systems
- English language skills, particularly for written communication with hotels and suppliers
- Attention to detail regarding names, dates, prices, invoices, and booking details
- Ability to follow up effectively and meet deadlines
- Responsible, honest, disciplined, and strong communication skills
- Ability to work independently and as part of a team
- Willing to work from office and support operational needs as required