Manage Service Engineer

• Deskripsi pekerjaan Manage Service Engineer Iproteksi Telematika
• Security Engineer — Onsite (L3)

Requirements

• Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience.
• Experienced in advanced troubleshooting and technical support for security, network, systems, cloud, or related ICT environments within medium to large organizations.
• Provides Level 3 support for complex and escalated security incidents that cannot be resolved by L1/L2 teams.
• Performs in-depth incident investigation, log/event analysis, troubleshooting, and Root Cause Analysis (RCA).
• Acts as the technical escalation point for L1/L2 teams and provides technical guidance for complex issues.
• Strong understanding of security technologies such as SIEM, endpoint security, network security, vulnerability management, and identity & access management.
• Leads resolution of critical security incidents and coordinates with internal teams, vendors, and relevant stakeholders.
• Supports security configuration tuning, optimization, change activities, and implementation of security solutions.
• Identifies recurring issues and recommends improvements to security controls, monitoring, SOPs, Knowledge Articles, and operational processes.
• Maintains accurate documentation of incidents, problems, changes, and technical activities through ITSM/Ticketing Tools.
• Strong analytical, problem-solving, communication, and stakeholder management skills, with the ability to work under pressure and in shifting/on-call schedules.

Experience using one or more of the following products it must

• DLP — Forcepoint / Trellix
• Endpoint Protection — Trend Micro / CrowdStrike / Trellix / SentinelOne
• Zscaler SASE
• VMware ESXI/Nutanix HCI
• Endpoint Management — ManageEngine / Ivanti / Tanium
• Network Access Control