Skill diminta
CommunicationCustomer ServiceEnglishLeadership
Deskripsi
About the role
As Manager, you will be responsible for the overall daily management of the business and its team. You will oversee a team of approximately 14 employees across pastry production, sales, customer service, administration, retail, café operations and deliveries. This is a visible and hands-on leadership position where you will manage people, review sales performance, solve operational problems, speak with customers, check stock levels and ensure the business is running properly.
- Key responsibilities
- Take overall responsibility for the smooth day-to-day management of the business
- Lead, manage, motivate and develop a team of approximately 14 employees
- Ensure clear accountability, responsibilities and performance standards across the team
- Manage staff rosters, attendance, productivity and daily manpower requirements
- Maintain exceptional standards of customer service, both in-store and through online channels
- Oversee the coordination between pastry production, sales, customer service, administration, retail and deliveries
- Ensure customer orders are properly communicated, produced, checked and delivered on time
- Monitor daily and monthly sales performance and identify opportunities to increase revenue
- Manage inventory, purchasing, stock levels and stock control
- Help control operational costs, wastage and unnecessary expenditure
- About you
- Previous management experience within F&B, hospitality, café, restaurant, bakery, retail or a similar customer-focused business
- Proven experience managing and motivating a team
- Strong understanding of daily business operations
- Experience with staff scheduling, inventory, purchasing and stock control
- Good understanding of sales performance and basic financial/operational reporting
- Strong customer service and problem-solving skills
- Experience developing or implementing SOPs and operational procedures
- Comfortable using POS systems and basic business software
- Strong communication and interpersonal skills
- Fluent in Bahasa Indonesia and able to communicate effectively in English
About us
We are an established and growing boutique food and beverage business in Bali, specialising in premium products, exceptional customer experiences, and creative hospitality. With an exciting new retail and café expansion underway, we are looking for an experienced, energetic and hands-on Manager to take responsibility for the overall day-to-day management of the business.