Manager, Internal Control & Profit Protection

Purpose & Overall Relevance for the Organisation

Being part of the SEA ICPP team, this position plays a key role in strengthening the internal control environment within Indonesia while partnering with stakeholders in Indonesia and across SEA to support local/regional initiatives and continuous improvement. The role has the following key objectives:

Develop, support, and lead initiatives to improve the efficiency, transparency, and effectiveness of business processes. Partner with management to identify improvement opportunities, assess current processes, and implement practical solutions that support business growth.

Partner with stakeholders across Indonesia and SEA to enhance business processes and strengthen the internal control environment in support of the second line of defence.

Apply a strong understanding of business processes and controls, together with an insights-driven approach, to assess business and control risks, solve complex business process issues, and identify opportunities for continuous improvement.

Promote compliance with applicable laws, internal policies, the Group Internal Control (GIC) Framework, and Group, Market, and Brand standards and best practices.

Safeguard the Company's assets by strengthening controls to mitigate fraud, errors, procedural weaknesses, and operational inefficiencies while supporting effective, efficient, and profitable operations.

• Key Responsibilities (but responsibilities not limited to the following):
• Risk management, key controls review and profit protection support:
• Support local and SEA cluster initiatives as part of the SEA ICPP team, in line with Emerging Markets (EM), SEA, and local ICPP priorities.

Assess business and control risks through SEA market visits and the timely execution of the annual Internal Control System (ICS) testing in TM+, and partner with stakeholders to implement effective risk mitigation and control enhancements.

Drive the timely remediation and closure of audit and internal control findings identified through SEA market visits, ICS testing, Corporate Internal Audit, and Group Internal Controls.

Identify opportunities for process improvements, including automation, standardisation, redesign, and harmonisation, and lead assigned improvement initiatives to enhance operational efficiency.

Support the execution of EM Profit Protection initiatives, including risk-based store audits and analysis of monthly high-risk POS transactions (e.g., shrinkage, post-voids, returns and exchanges, and high/manual discounts) to identify trends, risks, and improvement opportunities.

Develop and maintain continuous monitoring frameworks, including Key Risk Indicators (KRIs), to strengthen ongoing risk oversight.

Build strong internal and external partnerships, foster cross-functional collaboration, and actively share best practices across clusters to drive continuous improvement.

• Policies & Procedures awareness and process improvement
• Raise awareness/maintain knowledge of the Global/Market/Local policies and procedures, including regular training at the local level.

Design, develop, implement and regularly update local policies (based on global/market policies if existing), procedures and related internal controls, based on best practices and Group requirements.

Develop, support and lead initiatives/projects focused on improving the efficiency, transparency and effectiveness of business processes.

Support compliance investigations conducted by the Regional Compliance Officer and Legal Director and address fraudulent/risk related control remediations with urgency as per recommendations.

• Reporting
• Produce periodic reports for audits to give local (and SEA) senior management visibility of the risk, findings and opportunities.
• Immediate communication of major control deficiencies
• Timely coordination and support on the bi-annual Representation Letter process.
• Participation in the Global/Market ICS network including ICS calls, WebEx sessions, conferences, sharing of best practices.
• Relationship and Performance Management
• Drive performance through effective delivery against KPIs, project milestones, and timelines.
• Proactively partner with local and SEA stakeholders to drive control and business process improvements.
• Build strong cross-functional relationships and networks to support collaboration and deliver key initiatives.
• Demonstrate a strong business partnering mindset with excellent interpersonal, collaboration, and prioritisation skills.

5. Key Relationships

• Local: General Manager, Finance Director, Heads of Department, and Process Owners.
• SEA: General Manager, Finance Directors within SEA, SEA Finance Director and the SEA ICPP team.
• Regional (EM): EM Internal Control & Profit Protection team

Global: Finance, Corporate Internal Audit, Group Policies & Internal Controls, Risk Management, Compliance, Sales Channels (Retail, Wholesale & eCommerce), Profit Protection, Global Internal Controls Community, and GBS Internal Controls

External auditors.

6. Knowledge, Skills and Abilities

Strong communication and presentation skills, with the ability to engage, influence, and build relationships with senior executives, stakeholders, and cross-functional teams.

• Strong analytical, problem-solving, and numerical skills, supported by sound business acumen.
• Solid understanding of internal audit, internal controls, governance, and risk management principles.
• Experience in fraud investigations, issue resolution, and reporting is an advantage.

Strong project management and organisational skills, with the ability to manage multiple priorities and deliver results within tight deadlines.

Excellent written and verbal communication skills in English.

Proactive, adaptable, and collaborative, with a continuous improvement mindset and the ability to work effectively across diverse, remote, and cross-cultural team

7. Requisite Education and Experience / Minimum Qualifications

University degree in Finance and accounting/auditing qualification (CPA, CIA, CIMA, ACCA)

International experience across regional and local markets within SEA/APAC in internal audit or internal controls gained within blue-chip companies, multinational organisations, or the Big Four is preferred. Experience in the retail industry is strongly preferred, with retail loss prevention or profit protection experience considered an added advantage.

Familiarity with data analytics, machine learning, AI, and digital technologies to support risk assessment, continuous monitoring, and process improvement is an advantage.

• Minimum of 5-7 years in a similar function/position
• Knowledge of ERP systems such as SAP, Team Mate+
• Good understanding of auditing or internal controls frameworks (COSO, COBIT, IIA, etc.)
• Proficient in MS Office