Skill diminta
CommunicationConflict ResolutionCustomer ServiceFood SafetyHospitality ManagementJavaLeadershipMicrosoft OfficeMultitaskingNegotiationPostmanPresentationTime Management
Deskripsi
About us
Fajar Boga Sukses is a dynamic restaurant dedicated to delivering exceptional experiences to our guests. We pride ourselves on our commitment to excellence, innovation, and creating welcoming environments that reflect the rich cultural heritage of our region. Our team is passionate about hospitality management and committed to maintaining the highest standards of service across all our operations.
About the role
We are seeking an experienced Reastaurnat Manager to join our team at Fajar Boga Sukses ( Postman Dining Room ) in Surabaya, East Java. This is a fulltime position that plays a pivotal role in overseeing the day-to-day operations of our hospitality establishment.
- Key Responsibilities
- Oversee daily restaurant operations.
- Recruit, train, schedule, and supervise restaurant staff.
- Ensure high standards of customer service and resolve customer complaints promptly.
- Monitor food quality, presentation, and service standards.
- Manage inventory, order supplies, and control food and beverage costs.
- Prepare staff schedules and ensure adequate staffing levels.
- Monitor sales, expenses, and profitability.
- Ensure compliance with food safety, sanitation, and labor regulations.
- Develop and implement operational procedures to improve efficiency.
- Conduct regular staff meetings and performance evaluations.
- Coordinate with chefs, kitchen staff, and suppliers.
- Promote marketing initiatives and special events to increase sales.
- Handle cash management, daily sales reports, and bank deposits.Qualifications
Qualifications
- Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field (preferred).
- 3–5 years of restaurant management or supervisory experience.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Knowledge of food safety and hygiene standards.
- Proficiency in POS systems and Microsoft Office.
- Strong problem-solving and decision-making skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Required Skills
- Leadership and coaching
- Customer service excellence
- Financial and budget management
- Inventory and cost control
- Conflict resolution
- Time management
- Organization and multitasking
- Sales and business development
- Food safety and compliance
- Communication and negotiation