Skill diminta
Attention to DetailCommunicationCustomer ServiceEnglishFront OfficeGuest RelationsLeadershipMicrosoft OfficeMultitasking
Deskripsi
Deskripsi pekerjaan Membership Service Manager Body Factory Bali
Body Factory Bali is hiring
Membership Service Manager
General Qualification
Minimum 3 years of experience in Front Office, Guest Relations, Membership Services, or a similar supervisory/managerial role within the hospitality, wellness, or fitness industry.
- Strong leadership skills with the ability to lead, coach, and motivate a service-oriented team.
- Excellent communication and interpersonal skills with a passion for delivering exceptional guest and member experiences.
- Proven ability to handle member inquiries, requests, feedback, and complaints professionally while ensuring effective service recovery.
- Strong understanding of front office operations, reservations, membership services, and customer service standards.
- Highly organized with excellent problem-solving, multitasking, and decision-making abilities in a fast-paced environment.
- Ability to maintain high service standards while ensuring smooth day-to-day operations.
- Fluent in English, both written and spoken.
- Positive attitude, professional appearance, and strong attention to detail.
- Flexible to work shifts, weekends, and public holidays as required.