Key Responsibilities
Execute approved promotion setups across all retail systems: discount configurations, promotional pricing rules, and bundle mechanics, per instructions approved by the Singapore Head of IT or relevant business stakeholder.
Process approved price change requests: update product pricing across all applicable systems, verifying retail price, comparison price (for strikethrough display), and tax-inclusive accuracy.
Manage the Vendor Portal product submission queue: review vendor-submitted product data against client's data standards, action approved submissions into the relevant system, and return incomplete submissions to vendors with clear feedback.
Maintain product master data: create and update product records (descriptions, images, attributes, barcodes, category assignments) across all entity systems.
Cross-check all promotion configurations after setup: verify discounts apply correctly across e-commerce and POS systems before and after go-live.
Minimum 3 years of experience in retail operations, merchandising support, or e-commerce back-office system administration, with direct hands-on experience configuring promotions and prices in at least one retail platform.
English proficiency at B2 level or equivalent, both written and spoken. Comfortable with daily written communication in English with Singapore stakeholders.
High attention to detail and accuracy, as promotion and price configuration errors are immediately customer-visible.
Demonstrated proactive and independent working style. Able to take full ownership of promotions and product data, clarify ambiguous instructions before execution, complete assigned tasks without reminders, and raise cross-system discrepancies promptly.
Technical Proficiency
Retail back-office systems: Hands-on experience configuring promotions and products in at least one enterprise retail platform, including point-of-sale, order management systems, or e-commerce back-office platforms.
E-commerce administration: Product management, discount rules, price lists, and bulk data import.
Microsoft Excel or Google Sheets: Hands-on experience using Microsoft Excel's functions for stock keeping unit matching and bulk upload template management.
Microsoft Teams and SharePoint: Experience using both tools for daily communication and task management.
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