Skill diminta
CommunicationCustomer ServiceEnglishLogisticsMicrosoft Excel
Deskripsi
Tanggung Jawab
- Lead Merchant Relations team and oversee merchant operations, governance, service quality, and fulfillment performance.
- Manage merchant governance processes, including violation handling, appeals, case reviews, and platform policy enforcement.
- Monitor merchant performance metrics and identify opportunities to improve operational efficiency and merchant experience.
Collaborate with cross-functional teams (Policy, Product, Risk, Customer Service, Logistics, and Technology) to drive policy implementation and operational improvements.
Lead team development, operational projects, SOP improvements, and communication with HQ teams.
Kualifikasi
Bachelor's degree in Business Administration, Management, Marketing, E-commerce, or any related field.
Minimum 3 years of working experience in merchant relations, merchant management, seller operations, merchant governance, or anti-fraud within E-commerce industry.
- Proven experience leading a team or managing cross-functional projects.
- Fluent in English, both spoken and written.
- Strong understanding of E-commerce market, merchant ecosystem, fulfillment processes, and platform operations.
- Strong analytical and problem-solving skills, with proficiency in Excel for performance tracking, analysis, and reporting.