Merchant Technical Support - Jr Manager

The Merchant Technical Support - Jr Manager will provide technical support to our merchants and ensure their issues are resolved promptly. This role requires strong technical knowledge and customer service skills.

• Respond to technical inquiries from merchants.
• Troubleshoot and resolve technical issues.
• Collaborate with engineering teams to improve product functionality.
• Maintain documentation of support processes.

Qualifications

• Bachelor’s degree in a technical field.
• 2+ years of experience in technical support or related roles.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills.