Skill diminta
Troubleshooting
Deskripsi
Deskripsi pekerjaan Network Engineer (On-site Balikpapan) PT Internet Pratama Indonesia
As an engineer who responsible for providing technical support and ensuring the smooth operation of network devices and related infrastructure at the client’s location. This role requires active standby on-site to respond promptly to incidents, perform preventive and corrective actions, and maintain client satisfaction.
Requirements
- Minimum Diploma of Computer Science/Information Engineering/Information System
- 3 years experience as Network Infrastructure Engineer
- Good understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, firewalls).
- Hands-on experience in troubleshooting hardware and network connectivity issues.
- Strong problem-solving skills with the ability to work independently on-site.
- Good communication and customer service skills.
- Certified with SIM A, CCNA, NSE is a Plus
- Placement : Balikpapan
Key Responsibilities
- Act as the primary technical contact at the client site for network-related issues.
- Provide first-level and second-level support for network devices (routers, switches, firewalls, wireless access points, etc.).
- Assist in the installation, configuration, and testing of new or replacement network equipment.
- Maintain detailed records of incidents, troubleshooting steps, and resolutions.
- Escalate complex issues to senior engineers or backline support when required.
- Coordinate with the client’s IT team and internal support teams to ensure smooth operations