NIGHT SHIFT - Inbound Call Customer Service English Speaker

• Deskripsi pekerjaan NIGHT SHIFT - Inbound Call Customer Service English Speaker TP Group Indonesia
• Night Shift English Customer Expert

About the Role

As a Night Shift English Customer Expert, you will provide customer support for an international logistics and cross-border delivery project. This role is focused on assisting customers with shipment-related concerns and does not involve sales or product marketing activities.

• Key Responsibilities
• Handle customer inquiries via phone, email, WhatsApp, and other communication channels.
• Assist customers with shipment tracking, delivery updates, delays, lost shipments, damaged packages, and other logistics-related issues.
• Investigate customer cases using internal systems and identify appropriate resolutions in accordance with company procedures.
• Process shipping claims, re-delivery requests, and other post-delivery support activities.
• Maintain accurate records of customer interactions and update case information within internal systems.
• Deliver professional, empathetic, and solution-oriented customer service.
• Escalate complex or unresolved cases to the appropriate internal teams when necessary.
• Meet established quality, productivity, and customer service performance targets.
• Participate in training sessions, team briefings, coaching, and continuous improvement initiatives.

Qualifications

• Diploma (D3) or Bachelor's Degree (S1) in any field.
• Previous experience in Inbound Call Center operations is preferred.

Experience in Customer Service, BPO, Logistics, E-commerce, or related industries is an advantage, but fresh graduates with strong English skills are welcome to apply.

• English proficiency at C1 level or above (speaking, listening, reading, and writing).
• Strong verbal and written communication skills in English.
• Excellent attention to detail, analytical thinking, and problem-solving abilities.
• Comfortable working in a fast-paced and dynamic environment.
• Minimum typing speed of 50 WPM.
• Able to work under pressure and adapt to shift-based schedules.
• Willing to work onsite (WFO) at TP Indonesia Yogyakarta.

Benefits

• Competitive salary above the Yogyakarta minimum wage (UMR).
• Monthly performance incentives and project allowances.
• Shift allowances based on assigned schedules.
• Overtime compensation (where applicable).
• Additional compensation for work on public holidays.
• BPJS Kesehatan and BPJS Ketenagakerjaan coverage.
• Clear career growth and internal promotion opportunities.
• Comprehensive onboarding, training, and continuous learning programs.
• Opportunity to support an international logistics project and gain valuable global customer service experience.
• Location: Yogyakarta (Work From Office)
• Working Hours: Night Shift
• Employment Type: Full-time