Operations Manager

PT Digiphoto Imaging Indonesia (DEI)

is part of DEI Global, a global leader in souvenir imaging delivering end-to-end solutions that combine storytelling, technology, and seamless operations.

• We are looking for an experienced
• Operations Manager

to lead and oversee our multi-site operations in Indonesia. The role will be responsible for overall operational performance, sales and profitability, people leadership, and partner relationships across assigned locations.

• Key Responsibilities
• Lead and manage multiple sites to achieve operational, sales, service, and profitability targets.
• Drive revenue growth and monitor key business KPIs, identifying opportunities to improve sales, productivity, and overall site performance.
• Manage
• P&L, budgets, forecasts, operating costs, manpower costs, and financial performance
• across assigned operations.

Lead, coach, and develop Site Managers, Team Leaders, and operational teams, ensuring effective manpower planning, recruitment, training, and performance management.

Ensure consistent implementation of company SOPs, operational standards, inventory controls, and guest service standards across all sites.

Build and maintain strong relationships with business partners and key stakeholders, ensuring their operational and service expectations are effectively managed.

• Analyze site performance and implement corrective action and improvement plans where required.
• Work closely with HR, Finance, Marketing, Supply Chain, Inventory, IT, and other functions to support business performance.
• Ensure compliance with company policies and applicable local regulations, with accurate and timely reporting to senior management.

Requirements

• Minimum
• 5 years of relevant managerial experience in retail or multi-site operations