Skill diminta
AccurateBudgetingCustomer ServiceInventory ManagementJavaLeadershipVisual Merchandising
Deskripsi
About the Role
SATURDAYS is a lifestyle eyewear brand offering designer-quality glasses at affordable prices through our omni-channel experience and physical stores. We are looking for an experienced
- Store Manager – Optical
- to lead store operations, drive sales performance, and deliver excellent customer experiences.
Placement
- SATURDAYS 23 Semarang
- SATURDAYS Duta Pertiwi Mall
- SATURDAYS Queen City Semarang
- SATURDAYS The Park Semarang
Job Descriptions
- 1.
- Sales & Customer Experience
- Drive sales targets and maximize store profitability.
- Ensure excellent customer experience
- Monitor conversion rates, average bill values, footfalls, and repeat customer metrics.
- Resolve customer issues and complaints with professionalism and empathy.
- 2.
- Team Management
- Lead, coach, and motivate the store team to perform at their best.
- Conduct regular training and development sessions on products, systems, and customer engagement.
- Plan team rosters, manage attendance, and ensure discipline and productivity.
- 3.
- Operations & Inventory
- Ensure smooth day-to-day operations including opening/closing procedures.
- Maintain accurate inventory levels; manage stock inward/outward with minimal shrinkage.
- Coordinate with HO for replenishments, transfers, and customer orders.
- 4.
- Visual Merchandising & Store Ambience
- Maintain store cleanliness, aesthetics, and adherence to visual merchandising guidelines.
- Plan in-store displays and product arrangements to optimize appeal and engagement.
- 5.
- Reporting & Analysis
- Prepare daily/weekly/monthly sales reports and share insights with leadership.
- Track KPIs and take corrective actions to improve store performance.
Key Requirements
Education
Graduate in any discipline
Experience
- 3–6 years in retail, with at least 1–2 years in a supervisory/store manager role (opctic/fashion/luxury retail preferred)
- Proven leadership skills with the ability to motivate and develop teams
- Strong customer service skills and experience in budgeting and inventory management
- Willing to be placed in the Central Java area
If you are a results-driven leader with a passion for retail and customer experience, we’d love to hear from you. Join SATURDAYS and grow your career.