Padel Court Host / Guest Relation

Deskripsi pekerjaan Padel Court Host / Guest Relation PT LIMA PERSONA SEJAHTERA

We are looking for a friendly, welcoming, and service-oriented Host / Reception / Guest Relations team member to join our Padel Court & Café team.

About the Role

You will be the first point of contact for our guests and members. You will be responsible for creating a warm and welcoming experience from the moment guests arrive, assisting with court bookings, guest enquiries, check-in, and coordinating with the Padel and F&B teams to ensure smooth daily operations.

• Key Responsibilities
• Welcome and greet all guests and members in a friendly and professional manner.
• Manage guest arrivals, check-ins, and court bookings.
• Assist guests with court reservations, cancellations, rescheduling, and general enquiries.
• Provide information about court availability, playing schedules, membership, promotions, and venue facilities.
• Manage the reception area and ensure it is clean, organized, and presentable at all times.
• Answer phone calls, WhatsApp messages, and other guest enquiries promptly and professionally.
• Coordinate with the Padel team regarding court schedules, bookings, tournaments, and activities.
• Coordinate with the F&B team to assist guests with café and restaurant services when required.
• Assist guests with equipment rental, including padel rackets, and other available facilities.
• Monitor court schedules and help ensure bookings run smoothly and on time.
• Handle guest requests, feedback, and complaints professionally and escalate issues to the supervisor or manager when necessary.
• Build positive relationships with regular guests and members and provide personalized service where appropriate.
• Assist with organizing tournaments, events, social games, and other venue activities.