Skill diminta
Customer ServiceLeadership
Deskripsi
- We are looking for an experienced and passionate
- Padel Manager
to oversee the daily operations of our padel facility and ensure an exceptional experience for every member and guest. The ideal candidate is a strong leader with excellent operational, customer service, and business development skills, capable of driving revenue while maintaining high standards of service and facility management.
As a Padel Manager, you will lead the operational team, manage court scheduling, organize tournaments and community events, oversee facility maintenance, and implement strategies to grow memberships, court bookings, and coaching programs. You will also be responsible for achieving business targets, ensuring customer satisfaction, and creating a welcoming environment that fosters an active padel community.
Tanggung Jawab
- Manage the daily operations of the padel facility to ensure smooth and efficient business activities.
- Lead, supervise, coach, and evaluate the performance of the operational team.
- Ensure excellent customer service and maintain high hospitality standards.
- Oversee court bookings, coaching schedules, tournaments, leagues, and special events.
- Develop and execute marketing initiatives, promotions, and community engagement programs to increase memberships and court utilization.
- Monitor the condition, cleanliness, safety, and maintenance of courts, equipment, and facilities.
- Achieve revenue targets through memberships, court rentals, coaching programs, events, and other business opportunities.
- Analyze operational and financial performance, prepare reports, and recommend strategies for continuous business improvement.
- Handle customer feedback and resolve operational issues in a professional and timely manner.
- Ensure compliance with company policies, health & safety standards, and operational procedures.
Kualifikasi
- Minimum D3/S1 degree (Management, Sports, Business, or equivalent).
- Minimum 2–3 years of experience as a Supervisor/Manager (in sports, gyms, or hospitality is a plus).
- Understanding of the fundamentals of padel (rules, competition systems, community culture).
- Strong leadership and problem-solving skills.
- Strong understanding of marketing & branding strategies, especially for new businesses
- Ability to develop and execute go-to-market strategies
- Accustomed to working with targets and KPIs.
- Able to manage a team and operations independently.
- Communicative, proactive, and service-oriented.