Patient Service Officer (Billing)

• Job description for Patient Service Officer (Billing) at Thomson Medical
• Thomson Medical is in the midst of an exciting transformation, where new ways of working, systems and processes are re-shaping.

If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us!

The Patient Service Officer will be part of the Business Office, providing operational and administrative support to the team. This role offers hands-on exposure to business operations, billing processes and system implementation activities while contributing to ongoing departmental initiatives.

Responsibilities

• Support the administration and execution of billing-related processes to ensure timely and accurate invoicing.
• Assist in the validation and reconciliation of billing data.
• Participate in the investigation and resolution of billing discrepancies, working closely with internal stakeholders where required.
• Provide support for system implementation and enhancement initiatives.
• Support the archival of documents.
• Perform administrative and coordination tasks to support day-to-day business operations.
• Undertake other duties and projects as assigned by the supervisor.

Requirements

• Diploma and above.
• At least 3-5 years working experience in healthcare industry.
• Knowledge of billing and payment processes.
• Proficient in Microsoft Office applications.
• Knowledge of billing and payment processes.
• Familiar with insurance-related tasks such as LOG handling and payment refunds.
• Comfortable managing phone and email communications professionally.
• Able to navigate hospital systems and support transitions during system changes.
• Adaptable, quick to learn, and able to adjust to new processes.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

• **We regret to inform that only shortlisted candidates would be notified.
• **