Skill diminta
CommunicationLeadershipLinuxSQLTroubleshooting
Deskripsi
- As an Application Support Supervisor, you will lead and
- manage the application support team to ensure the smooth operation of
- business applications. You will act as the escalation point for complex
- technical issues, provide guidance to your team, and collaborate closely
- with developers and stakeholders to deliver excellent support services.
- A strong understanding of application systems, troubleshooting skills,
- and basic knowledge of programmingespecially in .NETare crucial for
- this role.
Responsibilities
- Supervise and coordinate the Application Support team to deliver effective and timely resolution of application-related issues.
- Act as the primary escalation point for critical application incidents and provide advanced troubleshooting support.
- Monitor application performance and analyze error reports to recommend improvements or preventive measures.
- Collaborate with software developers, infrastructure teams, and third-party vendors to resolve complex technical problems.
- Ensure
- all incidents, service requests, and change requests are logged and
- handled within agreed SLAs using the ticketing system.
- Develop and enforce support processes, documentation, and knowledge base for the team.
- Mentor, train, and evaluate team members to enhance their technical skills and service quality.
- Provide regular reports to management on application performance, incidents, and team productivity.
Requirements
- Bachelors degree in Information Technology, Computer Science, or related field.
- Minimum 3-5 years of experience in application support, with at least 1-2 years in a supervisory or team lead role.
- Minimum 3-5 years of experience in Banking Industry or Consultan IT.
- Strong troubleshooting skills in application environments, including database (SQL), and operating systems (Windows/Linux).
- Basic understanding of .NET programming language to analyze code or communicate effectively with development teams.
- Familiarity with application monitoring tools and IT service management (ITSM) systems.
- Excellent leadership, communication, and interpersonal skills to manage teams and liaise with cross-functional stakeholders.
- Ability to work under pressure and prioritize tasks effectively.